Shipping policy

Shipping Policy

Last Updated: August 4, 2026

At Valencia Luxe, we are committed to delivering your orders quickly, securely, and with the premium experience you expect from our brand.

Delivery Areas

We currently deliver across India.

Same-Day Delivery (Tricity)

We offer same-day delivery for eligible orders within:

  • Chandigarh

  • Mohali

  • Panchkula

Standard Delivery (Rest of India)

For all other serviceable locations across India, orders are typically delivered within 3–7 business days.

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • FREE Shipping on all orders of ₹499 or above.

  • Orders below ₹499 may be subject to a shipping fee, which will be displayed during checkout before payment is completed.

Order Processing

Orders are processed after successful payment confirmation.

We aim to process all orders within 1 business day. Orders placed on Sundays or public holidays may be processed on the next business day.

Same-Day Delivery

Customers within Chandigarh, Mohali, and Panchkula may be eligible for same-day delivery depending on:

  • Order placement time

  • Product availability

  • Delivery location

  • Operational capacity

Orders placed after the daily cut-off time may be delivered on the next business day.

Standard Shipping

Orders outside the Tricity region are shipped through our trusted courier partners.

Estimated delivery time is 3–7 business days from dispatch, depending on the destination.

Some remote or non-serviceable areas may require additional delivery time.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment's progress.

Delivery Delays

While we strive to meet our estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Courier partner delays

Valencia Luxe is not liable for delays caused by third-party logistics providers or events beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply for re-delivery.

Failed Delivery Attempts

If delivery cannot be completed because the recipient is unavailable or cannot be contacted, our courier partner may make another delivery attempt or request that the customer arrange re-delivery, subject to courier policies.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains missing items, or you receive an incorrect product, please contact our customer support within 24 hours of delivery.

Please include your order number along with clear photographs (if applicable) to help us resolve the issue promptly.

Shipping Restrictions

We currently ship only within India.

International shipping is not available at this time.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Valencia Luxe

Email: support.valencialuxe@gmail.com

Website: www.valencialuxe.com