Refund policy

Return & Refund Policy

Last Updated: August 4, 2026

At Valencia Luxe, every product is carefully inspected before it is packed and dispatched. Due to the nature of our products and our commitment to maintaining the highest standards of quality and hygiene, we follow a No Return Policy.

Please read this policy carefully before placing your order.

No Returns

We do not accept returns for any of the following reasons:

Change of mind
Incorrect product selection
Change in preference
No longer required
Minor variations in colour due to screen or lighting differences

Once an order has been delivered, it cannot be returned except in cases specifically covered under this policy.

Exchange for Damaged or Incorrect Products

We offer a replacement only if:

You receive a damaged product.
You receive a defective product.
You receive the wrong item.

To request a replacement, you must contact us within 24 hours of delivery.

Your request should include:

Order number
Clear photographs of the product
Photographs of the packaging
A brief description of the issue

Failure to report the issue within 24 hours may result in the request being declined.

Verification Process

Once we receive your request, our team will review the provided information.

If your claim is approved, we will arrange a replacement at no additional cost, subject to product availability.

Valencia Luxe reserves the right to reject claims where evidence is insufficient or where the product appears to have been damaged after delivery.

Refunds

We generally do not offer refunds.

However, if a replacement cannot be arranged for an approved damaged, defective, or incorrect product, a refund may be issued at our sole discretion.

Approved refunds will be processed to the original payment method within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Non-Eligible Claims

The following are not eligible for replacement or refund:

Damage caused after delivery
Normal wear and tear
Improper handling or misuse
Minor colour variations caused by screen settings
Requests made after the reporting period
Products without original packaging or proof of purchase, where required for verification